Refund policy
Return & Refund Policy
At DinoImports, your satisfaction is our priority. We carefully check each order before shipping, but if an issue occurs, we offer a fair and simple return policy.
When Returns Are Accepted
We only accept returns if the clothing arrives:
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Damaged during shipping.
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Defective due to manufacturing issues.
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Incomplete, with missing items.
If your order meets one of these conditions, you are eligible to request a return or refund.
Timeframe for Returns
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You must contact us within 7 days of delivery to request a return.
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After this period, unfortunately, we cannot accept return requests.
Condition of Returned Items
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Items must be unused, unwashed, and in original packaging.
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Photos or videos may be required as proof of the issue to speed up processing.
Refunds & Replacements
Once we receive and inspect the returned item, you may choose between:
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A full refund to your original payment method.
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A replacement item of the same style (subject to availability).
Refunds may take a few business days to appear depending on your bank or payment provider.
Non-Returnable Cases
Please note, we do not accept returns in the following cases:
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Requests made after 7 days of delivery.
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Items that were worn, washed, or altered.
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Returns due to size issues, change of mind, or dislike of style.
Contact Us
If you believe your order qualifies for a return or refund, please reach out to us:
Final Note
By placing an order with DinoImports, you agree to this Return & Refund Policy. Our goal is to ensure every customer feels secure and satisfied, while keeping our policies fair and transparent.