❓ Frequently Asked Questions (FAQ)

---

🌿 What is SENTIA?

SENTIA is a fragrance discovery store that lets you experience perfumes on skin before committing to a full bottle.
We offer hand-decanted samples (2ml & 5ml) from original fragrances so you can test, explore, and decide with confidence.

---

🧪 Are your samples authentic?

Yes. All samples are 100% authentic.
They are hand-decanted directly from original bottles and never diluted or altered.

---

📦 What sizes do you offer?

• 2ml — ideal for first impressions

• 5ml — perfect for extended wear and multiple uses

---

💧 How are the samples packaged?

• Leak-proof glass atomizers

• Secure spray tops

• Protective packaging for safe delivery

---

🌸 How many sprays do I get?

• 2ml: ~20–30 sprays

• 5ml: ~50–70 sprays
  (Usage may vary.)

---

🧍♂️🧍♀️ What does Men / Women / Unisex mean?

These are guidelines, not rules:

• Men: typically woody, spicy, or fresh

• Women: often floral, sweet, or soft

• Unisex: designed for anyone
  Wear what you love.

---

🚚 How long does shipping take?

• Processing: 1–3 business days

• Delivery (U.S.): 5–9 business days
  Tracking is provided once shipped.

---

🔁 Do you accept returns or exchanges?

Due to the nature of fragrance samples, all sales are final once shipped.
If your order arrives damaged or there’s an error, contact us and we’ll make it right.

---

🎁 Do you offer discovery sets?

Yes. We offer curated and build-your-own discovery options so you can explore multiple fragrances at your own pace.

---

📩 How can I contact SENTIA?

For questions or support, email us at sentiahelp@gmail.com.
We usually respond within 24 hours.

---

🖤 Final note

SENTIA was created for people who love fragrance—but hate blind buying.
Discover before you commit.